Legal

Terms & Conditions

Last updated: Nov 2, 2026

1. Who we are

MatchLatin ("we", "us", "our") is operated by CB Media Limited, a company registered in the United Kingdom under company number 10114749, registered in Cardiff. Our business address is Spaces Business Center, Elstow Road, Suite #A3, Bedford, MK42 8PL, United Kingdom.

These Terms and Conditions ("Terms") govern your use of matchlatin.com, your MatchLatin account, and any tours or related services you book through our platform.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract. By registering, you confirm that the information you provide is accurate, complete, and up to date, and that you are not prohibited from using our services under any applicable law.

We reserve the right to request identity verification and to refuse or terminate access where eligibility requirements are not met.

3. Your account

An activated MatchLatin account is required to access full member profiles, exchange messages, and book tours.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account. Each individual may maintain only one account unless expressly authorised by MatchLatin.

We may suspend, restrict, or terminate accounts that violate these Terms, involve fraudulent activity, or compromise the safety and integrity of our community.

4. What MatchLatin is, and is not

MatchLatin is an international social and dating platform that connects members interested in meaningful relationships and organises in-person social events and romantic tours in Colombia.

MatchLatin is not an escort service, adult entertainment platform, or marketplace for sexual services. Soliciting, offering, or arranging sexual services in exchange for money, gifts, or other compensation is strictly prohibited and may result in immediate account termination.

While we aim to create genuine opportunities for personal connections, we do not guarantee romantic compatibility, responses to messages, participation by any particular member, or the formation of a relationship.

5. Profiles, messaging and translation

MatchLatin takes reasonable steps to verify the identity and authenticity of female members featured on the platform. Profiles are intended to represent genuine individuals, and members are expected to communicate honestly and personally.

Messages may be automatically translated between English and Spanish to facilitate communication. Automated translations may contain inaccuracies or differences in meaning. Where available, users may disable automatic translation.

MatchLatin does not guarantee the accuracy of translations or the truthfulness of statements made by individual members.

6. Acceptable use

By using MatchLatin, you agree to treat other members respectfully and comply with applicable laws.

You must not:

  • Harass, threaten, intimidate, discriminate against, or deceive other members.

  • Publish sexually explicit, abusive, offensive, fraudulent, or illegal content.

  • Request money, financial assistance, or inappropriate personal information from other members.

  • Share or solicit personal contact details for the purpose of moving conversations outside the platform before meeting at an official event.

  • Impersonate another person or provide misleading identity information.

  • Use MatchLatin for unauthorised commercial activities, advertising, or solicitation.

  • Attempt to compromise the security, functionality, or integrity of the platform.

Violations may result in content removal, account suspension, permanent termination, or referral to relevant authorities where appropriate.

7. Tour bookings and payments

MatchLatin offers organised tours and social experiences in Colombia, including 7-day, 3-day, and 1-day options. Tour availability, itineraries, prices, and included services are described on the relevant tour pages.

Customers may reserve a place by paying the deposit displayed during booking or by paying the full tour price. Any remaining balance and its payment deadline will be communicated during the booking process and in the booking confirmation.

A booking is considered confirmed once the required payment has been received and MatchLatin has issued a booking confirmation.

Payments made by bank transfer may require additional processing time, typically one to two business days.

Tour prices may change before booking confirmation. Once a booking is confirmed, the agreed price will apply unless a change is required or permitted by applicable law and communicated to the customer.

8. Cancellations and refunds

We understand that travel plans may change. Cancellation requests must be submitted in writing through an official MatchLatin communication channel.

Unless otherwise required by applicable law or expressly stated in the booking conditions, the following cancellation policy applies:

  • More than 60 days before the scheduled tour start date: a refund of payments made, excluding the initial booking deposit.

  • Between 30 and 60 days before the scheduled tour start date: a refund of 50% of the total tour price, less any amounts already refunded.

  • Less than 30 days before the scheduled tour start date: no refund is ordinarily available.

  • Failure to attend the tour without prior notice is treated as a no-show and is not eligible for a refund, except where required by applicable law.

Subject to availability, customers may request to transfer their booking deposit to another MatchLatin tour scheduled within six months of the original tour date. Such transfers require written approval from MatchLatin and may be subject to price differences.

If MatchLatin cancels a tour, customers will be offered a suitable alternative or a refund of payments received for the cancelled tour, in accordance with applicable law.

Nothing in this cancellation policy limits any mandatory statutory refund, cancellation, or consumer protection rights.

9. Travel requirements

Participants are responsible for ensuring they hold valid passports, required visas, appropriate travel insurance, and any other documentation necessary to enter and remain in Colombia.

International flights, personal expenses, and services not expressly listed as included in the tour description are not included in the tour price.

Participants must comply with Colombian laws, local regulations, and reasonable safety instructions provided by MatchLatin representatives or authorised tour partners.

We strongly recommend comprehensive travel insurance covering medical emergencies, trip cancellation, personal belongings, and unexpected travel disruptions.

MatchLatin may refuse participation or remove a participant from an activity where their conduct creates a material safety risk or seriously disrupts the experience of others, subject to applicable law.

10. Liability

MatchLatin takes reasonable care in organising its services, coordinating tours, and promoting a safe and respectful environment for members.